We know navigating Canada’s pension and health services can be daunting at the best of times — so the National Association of Federal Retirees has put together this handy directory to assist you in getting the answers you need.

PSHCP & PDSP COVERAGE ELIGIBILITY

Only pension centres can determine if you are eligible for the PSHCP and PDSP benefits in retirement.

PUBLIC SERVICE PENSION OFFICE

Pension Centre:
Public Works and Government Services Canada
Government of Canada Pension Centre – Mail Facility
P.O. Box 8000, Matane, QC G4W 4T6
Tpsgc-pwgsc.gc.ca
Toll-free in Canada: 1-800-561-7930
Outside Canada and the United States: 506-533-5800
tpsgc-pwgsc.gc.ca/remuneration-compensation/services-pension-services/pension

CANADIAN FORCES PENSION OFFICE

Public Works and Government Services Canada
Government of Canada Pension Centre – Mail Facility
P.O. Box 9500, Matane, QC G4W 0H3
tpsgc-pwgsc.gc.ca/fac-caf/accueil-home-eng.html
Toll-free in Canada: 1-800-267-0325
Canada and the United States: 613-946-1093 (collect calls accepted)
[email protected]

PENSIONERS SUBJECT TO THE JUDGES ACT

Office of the Commissioner for Federal Judicial Affairs
99 Metcalfe Street, 8th Floor Ottawa, ON K1A 1E3
Fja-cmf.gc.ca
National Capital Region: 613-995-5140
Toll-free from outside National Capital Region: 1-877-583-4266
[email protected]

RCMP PENSION OFFICE

Public Works and Government Services Canada
Government of Canada Pension Centre – Mail Facility
PO Box 8500, Matane, QC G4W 0E2
Rcmp-grc.pension.gc.ca
Toll-free in Canada and the United States: 1-855-502-7090
Outside Canada and the United States: 506-533-5800

PUBLIC SERVICE HEALTH CARE PLAN (PSHCP)

For coverage and claims questions on the Public Service Health Care Plan call Sun Life.
Pshcp.ca
For appeals: pshcp.ca/appeals.aspx
Toll free in Canada and the United States: 1-888-757-7427
National Capital Region: 613-247-5100
[email protected]

PENSIONERS’ DENTAL SERVICES PLAN (PDSP)

For coverage and claims questions on the Pensioners’ Dental Services Plan call Sun Life.
Toll free in Canada and the United States: 1-888-757-7427
National Capital Region: 613-247-5100
[email protected]

MEDOC TRAVEL INSURANCE

For coverage and claims questions on MEDOC travel insurance.
Johnson.federalretirees.ca
Toll-free: 1-855-772-6675 (Johnson)
1-866-606-3362 (MEDOC)

PROFESSIONAL ASSOCIATIONS

We get a lot of inquiries asking for advice that is best left to those with specialized expertise. Here’s a list of professional associations and government agencies to help you in your search for solutions:

CANADIAN BAR ASSOCIATION

For the public section and FAQs.
cba.org
[email protected]
National Capital Region: 613-237-2925 or 613-237-1988
Toll free: 1-800-267-8860

CANADIAN LIFE AND HEALTH INSURANCE ASSOCIATION

Clhia.ca
Toronto: 416-777-2221
Ottawa: 613-230-0031
Montreal: 514-845-9004

GOVERNMENT OF CANADA — SENIORS

Find information, services and support from the comfort of your home: https://www.canada.ca/en/employment-social-development/campaigns/seniors.html

REVENUE CANADA

Cra-arc.gc.ca
Individual income tax and trust enquiries
Toll-free in Canada and the United States:
1-800-959-8281

SERVICE CANADA/GENERAL PENSION INQUIRIES

servicecanada.ca
From Canada: 1-800-622-6232