We know navigating Canada’s pension and health services can be daunting at the best of times
— so the National Association of Federal Retirees has put together this handy directory to assist you in getting the answers you need.
PSHCP and PDSP coverage eligibility
Only pension centres can determine if you are eligible for the PSHCP and PDSP benefits in retirement.
PUBLIC SERVICE PENSION OFFICE
Pension Centre:
Public Works and Government Services Canada
Government of Canada Pension Centre – Mail Facility
P.O. Box 8000, Matane, QC G4W 4T6
Tpsgc-pwgsc.gc.ca
Toll-free in Canada: 1-800-561-7930
Outside Canada and the United States: 506-533-5800
[email protected]
CANADIAN FORCES PENSION OFFICE
Public Works and Government Services Canada
Government of Canada Pension Centre – Mail Facility
P.O. Box 9500, Matane, QC G4W 0H3
tpsgc-pwgsc.gc.ca/fac-caf/accueil-home-eng.html
Toll-free in Canada: 1-800-267-0325
Canada and the United States: 613-946-1093 (collect calls accepted)
[email protected]
PENSIONERS SUBJECT TO THE JUDGES ACT
Office of the Commissioner for Federal Judicial Affairs
99 Metcalfe Street, 8th Floor Ottawa, ON K1A 1E3
Fja-cmf.gc.ca
National Capital Region: 613-995-5140
Toll-free from outside National Capital Region: 1-877-583-4266
[email protected]
RCMP PENSION OFFICE
Public Works and Government Services Canada
Government of Canada Pension Centre – Mail Facility
PO Box 8500, Matane, QC G4W 0E2
Rcmp-grc.pension.gc.ca
Toll-free in Canada and the United States: 1-855-502-7090
Outside Canada and the United States: 506-533-5800
PUBLIC SERVICE HEALTH CARE PLAN (PSHCP)
For coverage and claims questions on the Public Service Health
Care Plan call Sun Life.
Pshcp.ca
For appeals: pshcp.ca/appeals.aspx
Toll free in Canada and the United States: 1-888-757-7427
National Capital Region: 613-247-5100
[email protected]
PENSIONERS’ DENTAL SERVICES PLAN (PDSP)
For coverage and claims questions on the Pensioners’ Dental
Services Plan call Sun Life.
Toll free in Canada and the United States: 1-888-757-7427
National Capital Region: 613-247-5100
[email protected]
MEDOC TRAVEL INSURANCE
For coverage and claims questions on MEDOC travel insurance.
Johnson.federalretirees.ca
Toll-free: 1-855-772-6675 (Johnson)
1-866-606-3362 (MEDOC)
PROFESSIONAL ASSOCIATIONS
We get a lot of inquiries asking for advice that is best left to those with specialized expertise. Here’s a list of professional associations and government agencies to help you in your search for solutions.
CANADIAN BAR ASSOCIATION
For the public section and FAQs.
cba.org [email protected]
National Capital Region: 613-237-2925 or 613-237-1988
Toll free: 1-800-267-8860
CANADIAN LIFE AND HEALTH INSURANCE ASSOCIATION
Clhia.ca
Toronto: 416-777-2221
Ottawa: 613-230-0031
Montreal: 514-845-9004
GOVERNMENT OF CANADA — SENIORS
Find information, services and support from the comfort
of your home.
Seniors.gc.ca
REVENUE CANADA
Cra-arc.gc.ca
Individual income tax and trust enquiries
Toll-free in Canada and the United States:
1-800-959-8281
SERVICE CANADA/GENERAL PENSION INQUIRIES
servicecanada.ca
From Canada: 1-800-622-6232